Delivery, charges and returns

Orders for Kuwait are quoted individually. Freight, customs documentation and clearance are confirmed in writing on the order confirmation before dispatch, together with the lead time for your shipment. Cash on delivery is not available on export orders.

AmpereX does not publish a flat delivery rate, and delivery is not free by default. The charge is worked out for each shipment from:

• Payment method selected
• Delivery city and destination
• Package or cargo weight
• Package dimensions
• Courier or cargo service selected
• COD availability and the COD charges that apply

Delivery charges therefore vary from order to order.

• Freight, customs documentation and clearance are quoted per order.
• Charges are confirmed in writing on the order confirmation before dispatch.

Batteries are heavy. Above roughly 10 kg, courier pricing rises steeply and cargo becomes the sensible option.

• For shipments over 10 kg, AmpereX may recommend a cargo service after discussing the option with you.
• Cargo is usually far cheaper than courier for heavy shipments, which is why it is recommended where practical.
• Cargo services generally do not support cash on delivery.
• If you choose COD instead of a recommended cargo service, you are responsible for the delivery and COD charges the courier quotes.

• Import duties, VAT and customs charges in the destination country are payable by the customer unless the order confirmation states otherwise.

• Cells and packs are shipped in impact-resistant cartons with foam or moulded inserts.
• Terminals are capped and insulated to prevent short circuits in transit.
• Cartons carry the lithium battery handling marks required for road transport.
• Each shipment includes the invoice and the serial numbers used for warranty registration.

• Inspect the carton for crush damage or leakage before accepting it.
• Check the serial numbers against the invoice at the door.
• Report transit damage within 24 hours of delivery, with photographs, so a replacement can be arranged.
• Signing for a shipment without noting visible damage limits what can be claimed as transit damage.

• Return terms on export orders are agreed in writing on the order confirmation before dispatch.
• Defective products are handled under the AmpereX warranty.

A faulty battery is a warranty matter, not a return. Start at warranty check with your serial number.

Deliveries that form part of a custom build or an installation are scheduled against the project, not the courier network, and are covered by the project delivery terms.